Responsible Gaming

Gambling, in any form, should be treated as entertainment. It is not a source of income. This page covers safe gambling tools. It also includes platform responsibilities and support options available on the website. It also explains the access restrictions that are in place to protect minors. Mystake aims to provide a safe gambling environment for all users.

Responsible Gambling Principles

Gambling is a form of entertainment that players should enjoy during available time and with money they can spare. Mystake supports a safe and enjoyable environment for every user on the platform. The platform informs members about their gambling activity. It also encourages them to play in a balanced and controlled way.

This means setting personal boundaries before playing. One must also understand when they need a break. Mystake has tools that help users stay within their own limits. These rules and principles apply equally to all account holders. They apply to both one-time and regular visitors.

Protecting Underage Users

Underage individuals are not allowed to register accounts or play on the website. The website takes active steps to prevent underage access. This includes obligatory identity verification during registration. Users and parents must also reduce the risk of underage access to gambling platforms at home.

Adult players should not leave their devices unattended, especially when their Mystake accounts are on. They also must not share payment details with anyone, including family members. It’s important not to save and/or share passwords across family devices. Adults should access separate user profiles wherever possible.

Adults should use child-protection software on any device accessible to minors. This method will block gambling websites. If a user suspects underage access, they should report it to customer support immediately.

Staff Awareness and Player Protection Tools

Mystake staff are trained to identify early signs of problem gambling. Whenever they suspect it, they are ready to apply appropriate safeguards promptly. The professional training supports early identification of risky behaviour across the platform. Staff can also guide users towards the correct protection tool for their situation.

There are several player protection tools available on the website. They include account limits, time-out periods, and self-exclusion options. Users also have access to account management tools and direct support channels.

Account Limits and Control Tools

Account limits are practical tools. They help users manage their gambling activity and spending on the website. This includes spending on deposits and bets. Thanks to them, members can set boundaries in advance. These safeguards can be in place before the very first session. Players can use limits to control deposits or their gambling behaviour over a set period.

The goal of these controls is to support conscious and balanced play. It is crucial to avoid impulsive decisions and the pursuit of losses. Players can adjust their limit in the account dashboard through the settings menu. The platform’s team reserves the right to review any changes to an existing limit. The review occurs before the platform applies the changes.

Time-Out Period

When users need a break, they can contact support to request a temporary account closure. A time-out is a cooling-off period. During it, access to the account is restricted for the determined length. Standard platform rules still apply while players are on time-out, and restoring access early is not possible.

Self-Exclusion

Self-exclusion works the same way, but for longer time periods. It works for months to years, rather than days, for players who need more than a short break to reset. Requests go through the website’s support team, not through every user’s account settings.

Self-exclusion lasts anywhere from six months to five years. Once support confirms the request, the exclusion is applied immediately. Players will not be able to reverse it before the determined period ends.

Gambling Self-Assessment

A short self-check can help users analyse their own gambling habits. They should consider whether family members have expressed concerns about their gambling activity. In addition, they must consider whether gambling activity happens during work or study.

Players must view gambling as pure entertainment rather than a source of income. Persistent or obsessive thoughts about winning can also be a warning sign. The player may have difficulty spending time away from gambling. This is another strong signal.

Mystake provides all the needed safe gambling tools on request. They include:

  • Deposit and bet limits;
  • Reality check notifications;
  • Session timeouts;
  • Self-exclusion for accounts for the time defined by the user.

External Support Organisations

The website also lists contacts for independent support. Gamblers Anonymous offers peer support based on shared experience among members. GamCare gives free, confidential advice, support, and treatment across the UK. GamCare also runs the National Gambling Helpline at 0808 8020 133. The help is free and available 24/7 both over the phone and online.

Gambling Therapy has practical guidance and emotional support for individuals and their families. All these organisations work independently of Mystake. They are not affiliated with the platform. They provide confidential, third-party help with gambling-related issues.

Contact and Assistance

Users can contact the support team with any questions about responsible gaming. The platform’s administration also assists with restrictions, limits, and account help. The support team is accessible via live chat, 24 hours a day, seven days a week. Players can also request help via the official support email address.

The support team handles requests related to limits, timeouts, and self-exclusion. Users should reach out as soon as a concern arises. Support provides all help in a neutral, non-judgmental way.